Responsible for providing support towards the planning and coordinating all laboratory testing (stability, complaints, in process materials, finished products, alternate raw materials and products in development), quality records support/closure and training to ensure all of these activities are performed in a timely manner to meet company procedures and to support shipment schedules.

• Provides support in the coordination of all analytical laboratory testing
• Maintain a balanced workload amongst analysts ensuring that time for work with investigations and training is factored in the weekly schedule
• Participate in daily QC “Go Meetings”
• Ensure timely testing of all laboratory samples
• Ensure timely closure of investigations
• Ensures samples are received and processed in the Quality Control laboratory from internal and external departments.
• Support supply chain planning function by coordinating QC work volume to support on time delivery of high quality product to customers.
• Communicate/escalate roadblocks and find innovative ways to address them
• Additional responsibilities may involve stability support/​sample logistics and LIMS.
• Communicates progress to management 
• Additional responsibilities may include the following in order to support the Sr. Quality Control Technical Lead and Quality Control Laboratory, or to assume responsibility when the Sr. Quality Control Technical Lead is not present:
• Maintain metrics for on time testing, data review, and product release.
• Oversee and support progress of all investigations in QC
• Provide measurement data to aid in the critical decision making process of increasing capacity for testing.
• Prepares progress report data and provides continuous improvement suggestions.
• Participates in manufacturing, R&D and partner meetings to understand priorities and schedule work to support customer needs.

Competencies:

• Strong writing and oral communication, and organizational skills.
• Computer literacy in Microsoft Word, Excel, PowerPoint, and LIMS.
• Ability to work under pressure with multiple tasks and deadlines.
• Ability to work independently as well as with key internal and external constituents. 
• Ability to multi-task and integrate project segments.
• Time management skills and the ability to prioritize work
• Data management and Problem-solving
• Attention to detail and accuracy
• Customer service orientation
• Team work, Adaptability, and Confidentiality

Education & Experience:

Bachelor’s degree and at least one year clerical experience.  Proficient in use of email and internet; good numeracy skills; accurate keyboard skills; knowledge of office management systems(Microsoft Word, Excel, PowerPoint, ACCESS, and Outlook) and procedures; knowledge of administrative procedures; knowledge of basic accounting procedures. Must be able to work independently or collaboratively in a team environment.

Work Environment:

Air-conditioned office environment.  Majority of time spent sitting at desk, operating computer and talking on telephone.

Physical Demands:

Ability to lift at least 50 pounds, visual and manual dexterity required to perform clerical duties, including operating office equipment and checking documents for accuracy. 

Occasional extra hours required to meet project deadlines.  Attention is frequently shifted between multiple priorities.