Performs and documents the packaging operations for pharmaceutical products in accordance with Noven Pharmaceuticals Inc. SOPs and cGMPs. Works closely with cell team to identify and reduce waste in processes to optimize efficiencies and drive down operating expenses.

Perform all activities related to investigation of customer complaints, process return samples for credit and reconcile call center complaints.  Ensure on-time closure of complaint records and tasks associated with data requests from other departments.  Identify critical complaints and prioritize these investigations to meet reporting requirements.  Monitor complaint activity for trends and conduct trend investigations as appropriate. Generate and report metrics for monthly Council meetings, quarterly status meetings and annual product reviews.    Participate and support in all team activities and projects as assigned.